The DevOps Engineer II works with various team members from across the organization, primarily in the technology management division. The successful candidate will be part of a collaborative DevOps team which provides continual proactive technical infrastructure support and improvement in all environments of Forrester services/products and platforms, ensuring their optimal system’s availability and reliability. This individual must contribute to the improvement of DevOps implementation while applying IT security’s best practices.
Participate in all stages of infrastructure provisioning, from POC to production support.
Assist with the implementation of security best practices and initiatives at all levels of the systems infrastructure.
Adhere with SRE (site reliability engineer) principles/pillars.
Develop and improve DevOps process automation scripts (such as Terraform) to improve systems efficiency.
Ensure maximum uptime and stability of cloud and on-premises environments, including production, staging, testing, and development environments.
Apply the latest OS and security patches ensuring the compatibility of underlying running application.
Participate in the disaster recovery/business continuity (DRBC) routine exercises.
Handle help desk and JIRA tickets and mitigate any production issues.
Ensure accurate knowledge base documentation in a timely manner.
Manage and optimize unified logging system and APM (application performance management) monitoring tools and constantly reduce the MTTR (mean time to recovery).
Provide mission-critical production support in case of an outage during off-business hours if necessary.
150 Spear St
San Francisco, California