Forrester Research

Accounts Receivable Associate



Collect the outstanding receivables balances from the aging report via telephone calls and email correspondence.
Make an assigned number of collection calls daily. Identify, analyze, research, and reconcile customer accounts to maintain the receivables aging and meet a monthly collections goal.
Participate in creating and enhancing credit and collection policies and procedures.
Participate in month-end closing and reporting.
Work closely with clients and the sales organization to resolve customer queries.
Participate in projects and perform other assigned duties, such as assisting the billing team, as requested.


  • A bachelor’s degree.
  • Two or more years of collections or customer service experience in a rapidly growing technology, software, or manufacturing environment.
  • Proficiency in Microsoft Excel; a working knowledge of accounting software applications is a plus.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills and sharp attention to detail.
  • The ability to prioritize and multitask.
  • A commitment to excellent customer service.

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60 Acorn Park Dr.
Cambridge, Massachusettes

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