American Family Insurance

Business Systems Senior - Specialist



Primary Accountabilities

Technical Leadership

Identifies ways for technology to improve business processes and support corporate strategic plans and division goals and objectives. Presents recommendations to leadership.
Initiates and leads the development, improvement, and maintenance of cross-divisional and internal divisional processes including workflow, compliance and technology.
Researches and evaluates business system developments and technology to meet business objectives. Maintains knowledge of business application system trends and developments within the insurance industry and business markets.
Develops controls and test plans for division systems.

Business Systems Project Management

Provides technical and project leadership for complex business system application projects. Projects may involve multiple divisions. Defines business cases, cost-benefit analyses, and project charters.
Manages the business`s components of the technology project plan.
Works with business users to translate business rules and processes to business requirements for new vendor systems and changes to existing vendor systems. Collaborates with I/T on business and system requirements.
Maps data flows and fields in order to capture system integration points, interactions, and connectivity. Shares knowledge with I/T and vendors.
Consults with I/T and vendors to ensure efficient design and implementation of business application systems.
Manages application quality by collaborating on the development and execution of comprehensive test plans and post production verification, including but not limited to writing test cases and scenarios, creating test data to match defined criteria, reviewing data to match criteria, and coordinating user acceptance testing. Ownership of the test strategy and plan may vary by system, in some cases it is owned by I/T and in others it is owned by the vendor and business.
Identifies project risks or conflicts and develops mitigation or contingency plans.
Communicates project status and decision points to division leadership.
Vendor Management

Researches, assists in selection, and manages business service providers.
Participates with Sourcing and Procurement in contract management and negotiation, including service level and support agreements.
Works with I/T to ensure vendor evaluation, testing and implementation of software.
Manages and troubleshoots issues with vendor data exchange.
Plans all aspects of testing for maintenance releases and non-integrated vendor solutions.

Data Integrity

Maintains an awareness of the types of data stored or passed through business systems. Develops procedures for improving data quality and addressing issues.
Provides leadership and expertise in working with I/T and other business partners to ensure data captured by systems is verifiable, validated using appropriate sources, and complete.
Collaborates with I/T and other business partners to ensure data is stored and transmitted in a way that maintains the integrity of the information and will provide for future historical analysis.
Maintains knowledge of various tools that extract data for divisional metrics development and integrity.

Business System Support

Researches complex system issues and partners with I/T or system vendors to resolve issues.
Coordinates change deployment to business systems. Notifies business users and other impacted business partners of system changes or process changes due to system changes.
Coordinates business application system training for users.
Provides ongoing system support to users regarding system capabilities. Responds to questions from business partners regarding business application systems capabilities.
Provides system overview documentation to describe business application system changes, document implementation dates and helps division leadership identify potential procedural changes.

System Configuration

Establishes and maintains user enabled system updates.
Sets and maintains user configuration baselines and evaluates all change requests and proposals.
Updates, audits, and tests tables or other department or division specific information.
Executes testing of business user configurations.
Identifies business opportunities for configuration versus customization on new software systems.
Works with business partner and vendors as a liaison for configuration procedures and best practices.
Specialized Knowledge and Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service
Basic knowledge and understanding of unit, functional, and performance testing along with testing automation.
Demonstrated experience developing user acceptance testing plans and strategies.
Demonstrated experience managing/leading projects.
Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
Solid knowledge and understanding of process management and how technology can be used to improve business processes.
Travel Requirements

This position requires travel up to 10% of the time
Additional Job Information:
Offer to selected candidate will be made contingent on the results of applicable background checks
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Our policy restricts consideration of applicants needing employment sponsorship (visas) to specialty occupations. Sponsorship will not be considered for this position
Relocation assistance is available
Based on experience, remote work could be a possibility
Potential to participate in off hour/on call support on a rotating basis
When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

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6000 American Parkway
Madison, Wisconsin

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